2019 was our year of change, with a bachelor/bachelorette party in Las Vegas, our potential destination wedding, our honeymoon and not to mention our beautiful trip to Hawaii the year prior when we got engaged. Through all of this Brenda was not only supportive and helpful but was more than accommodating to all of our changes, requests and lack of knowledge with where to book and what to do! She made our experience of booking travel easy and fun and even offered a few amazing surprises after building a relationship with her! I would recommend using her for your dream vacations, a small weekend getaway and everything in between. Thank you Brenda for everything, we appreciate your time and effort and look forward to working with you again in the future! Mr. and Mrs. Rae
The customer service was below expectations. The check-in staff did not go over any details regarding the resort itself like where things were located. Only told us that we would get to book one night at a sit down dinner and had to reserve at least 24hr in advance. Every time we ordered anything we had to sign for it so we had to wait in some instances up to 1/2 hr. Even though there may have been good service there is no way we would tip them especially when its an all inclusive and waiting to sign their slip. Having to sign for everything makes no sense. We noticed that a lot of the staff spent more time chatting with each other vs serving guests. They made a lot of errors with drink orders. The food was ok and had enough choices for us. The maid would keep shorting us on towels so we were continually having to call the front desk to get more. They did not enforce their own rules about saving beach chairs so people would leave there things there and would not show up for hours. Would not stay at this resort again.
April 28, 2019
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